TERMS AND CONDITIONS

S.C. FC Planning Products S.R.L.

Registered at the Trade Register under number J40/14733/01.09.2008, CUI RO 24402404.
Head Office in Bucuresti, 50 Paris Street, ap. 1, sector 1, cod 011817.
(further as „supplier")

Telefon: 0040 758 758 100

Email: order@franklinproducts.ro

office@franklinproducts.ro

Bank account: RO55BRDE445SV19358314450, opened with BRD, Aviatiei Branch.

The use (visiting or buying products) of this site implies the acceptance of these Terms and Conditions. For the best use of this site, we recommend a careful reading of these Terms and Conditions.
FranklinProducts undertakes the right to perform modifications of these provisions, without previous notification.

Ordering Process
The list of articles at the web pages of e-shop represents catalog of ordinarily supplied merchandise. The supplier does not guarantee immediate stock availability of all articles. The stock availability will have to be always confirmed after the order is placed.
To order, the customer will select the articles, fill in properly the order formular and send the order. The sent order is a proposal for the conclusion of purchase agreement. The order serves as a reservation of the articles.
After the order is send the total price of ordered articles and all other expenses will be calculated.

Order Cancelation
The customer and the supplier can without any reason cancel the order anytime until the moment of order confirmation by the supplier to the customer. If the order is canceled by the supplier, in general the supplier informs the customer why the order cannot be confirmed. Order cancelation after the moment of purchase agreement conclusion is possible only with agreement between the customer and the supplier and based on the conditions agreed by both parties.

Merchandise Delivery
For the conclusion of purchase agreement it is required binding confirmation of the order by the supplier for the merchandise. Binding confirmation of the order is NOT automatically generated by electronic confirmation of order receipt in the system of supplier, but it is electronically sent and marked as "order confirmation" or telephonically confirmed order by the supplier. In the moment that binding confirmation is made in one of the two ways described above, the purchase agreement is concluded.

Purchase Agreement Cancelation
Customer's right to cancel the purchase agreement:
The customer is entitled to cancel the purchase agreement in 10 working days from the order confirmation without penalties. If the customer already received the merchandize, he will return it, on his own costs, back to the supplier's office. The Supplier will reimburse to the customer all received payments in maximum 20 days from the day of receiving back the merchandise at the supplier's office. The merchandise will not be accepted in case the merchandise is returned to the supplier is in other condition than intact and untouched status (not complete content, damaged, scratched, used merchandise etc.). In such case the merchandise will be return to the customer, who has to pay for it.

Supplier's right to cancel the purchase agreement:
The supplier is entitled to cancel the purchase agreement only until the moment of merchandise sending, and this only in case of stock unavailability or price change. Before the cancelation of purchase agreement the supplier is obliged to contact the customer in order to conclude agreement about further steps.

Personal Data Protection
The supplier collects with the approval of the customers their personal data: name, address, telephone and email address. These data serves mainly for simplification of customers' orders in the future.
In case the customer manifest his agreement, the supplier may transmit to the customer via email or telephone new commercial information, offers, advertising or proposals to participate in questionnaires and researches.
The supplier will not transmit customers' personal data to any other third party.
The data which supplier keeps and collects can be changed by the customer anytime.
The customer can anytime renounce its agreement with storage and collection of personal data or sending of commercial information, by sending an email to office@franklinproducts.ro or by announcing it to the supplier by telephone.

Final provisions
These commercial conditions are valid for all purchase agreements concluded between the supplier and the customer.
Any conflict arose between supplier and the customer will be solved by mutual understanding between the two parties. In the case this will not be possible, specific Romanian laws shall apply and the conflict shall be solved by the competent Romanian court of law. Agreeing with here above Terms and Conditions the client totally assumes these risks.